FAQ
1. How long will my order take to arrive?
Answer:
We work with trusted global fulfillment partners to get your order to you as quickly as possible. Most orders arrive within 5–9 business days, depending on your location. We’ll send you a tracking number as soon as your order ships, so you can follow your package every step of the way!
2. Can I return or exchange my item?
Answer:
Yes! We accept returns within 14 days of delivery for unused items in their original packaging. If your order arrives damaged or incorrect, we’ll send you a replacement at no extra cost. Just email us at hello@eminencevoyager.com with your order number and a photo, and we’ll take care of it.
3. Are your phone grips and cases MagSafe compatible?
Answer:
Absolutely! Our magnetic phone grips and MagSafe‑ready cases are designed to work seamlessly with MagSafe chargers and accessories. For phones without MagSafe, we include an adapter ring so you can still enjoy magnetic compatibility.
4. Do you ship internationally?
Answer:
Yes, we ship worldwide! Shipping is FREE and delivery times vary by location, and you’ll see your delivery schedule at every product page. For US and EU orders, delivery is typically 3–7 business days, while other regions may take 7–12 business days.
Still have questions? No worries, just DM us at @eminence_voyager on Instagram or email us at hello@eminencevoyager.com. We respond to all inquiries swiftly. No matter what, you'll hear back within 24 hours.